If for any reason you are dissatisfied with your purchase, you may return any unopened and unworn items to us within 15 days of receipt. Please follow the procedure below in order to qualify.

Returns Procedure:

• Please email us at service@cartierlovejewelry.com to notify us of your intent to return and obtain the return authorization. Your email should contain all references(order number, name and contact information) of your order together will a full explanation of your reason for returning the goods. You should also advise us whether you’d like an alternative product/replacement or a refund.(ANY RETURNS RECEIVED WITHOUT PRIOR NOTICE MAY BE DELAYED IN BEING PROCESSED OR RETURNED TO YOU).
• Goods must be in its original packaging with any seals in tact and in a saleable condition.
• Re-package the parcel using strong packaging and ensure it’s sealed securely.
• Use insured and traceable shipping methods. (Please note: cartierlovejewelry.com will not be liable for lost returns.)
• Refund will be issued and replacement be shipped only after our receipt of the returns. Then an email will be sent to you to confirm the refund or the exchange.

Please note, cartierlovejewelry.com will only reimburse the cost of the products and not any postage or shipping fees of returns.

Please don't use TNT or UPS, which will cause high Customs duty. We'll not be responsible for any extra charge caused by Customs